GUARANTEE
If one of our products has a manufacturing defect, the customer has 14 clear days to return it to us accompanied by the purchase invoice and in new condition in its original packaging, otherwise it will be refused. . After this period, the jewelry cannot be returned or exchanged.

Right of withdrawal: The buyer being a professional purchasing within the framework and for the needs of his profession, there is no reason to apply the right of withdrawal provided for by the Consumer Code.

However, in application of article L. 221-3 of the Consumer Code, professionals benefit from a right of withdrawal within 14 days following their order when it meets the following three cumulative conditions: the contract is concluded outside establishment (in the physical and simultaneous presence of the parties in a place which is not the one where the professional exercises his activity permanently or in a habitual manner), it does not fall within the main field of activity of the professional, the number of employees employed by it is less than or equal to five. When these three conditions are met, the professional buyer can use the right of withdrawal using a form. Download the form

The return of the Products must be made at the buyer's expense in their original packaging, in resalable condition as new, accompanied by all accessories and possible instructions in perfect resalable condition, with the original purchase invoice for the products. returned products. Any Product returned damaged, soiled or incomplete could call into question the liability of the Buyer by our jeweler partner. Any Product containing traces of assembly will be considered unfit for resale.

AFTER-SALES SERVICE AND REPAIR OF JEWELRY
In the event that the products sold are no longer covered by the warranty period, defects and deterioration caused by natural wear, by an accident or external intervention, may give rise to repair after establishing a repair proposal. on quote and acceptance thereof by the customer.

925/1000 silver jewelry with a value of less than twenty-five euros excluding tax (€25 excluding tax) and 750/1000 gold jewelry with a value of less than thirty-five euros excluding tax (€35 excluding tax) can benefit from our repair service.

For jewelry in 925/1000 silver and/or 750/1000 Gold with a value greater than the amounts indicated above, the fixed cost of any repair is charged ten euros excluding tax (€10 excluding tax) at which adds the amount of the repair itself in accordance with the signed estimate.

375/1000 Gold, Gold-plated jewelry as well as Majorca pearl jewelry cannot benefit from our repair service.
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